S. Keshav
Cornell University
Feb. 28th 1997
The following are some potential advanced CTI applications that we intend to explore at
Cornell. These are very preliminary ideas, and no doubt will require much refinement
before being put into practice. The purpose of this note is only to indicate the general
direction in which we are heading, and potential areas for collaboration with Lucent
Technologies.
A user sees a schematic of a building on their browser, and clicks on the room where they plan to visit. Their calls are automatically forwarded to a telephone in this room.
A user's calendar is integrated with call forwarding capabilities, so that calls to the user ring at a phone in the room where the user is scheduled to be (or a cellular phone or pager, if they are not accessible by regular phones).
Users are allowed to browse their telephone calling records and current charges by logging into a password-protected web page.
Users access a help manual on the web. If they cannot find an answer, they click on 'help', which causes their telephone to be connected to a rep, who already knows all the options they have explored on the web.
User types name of a person on their browser window, and are connected to that person on the telephone. If their correspondent is away, the PBX allows the user to record voice in email, that is sent as a MIME-enhanced message to the email address of their correspondent.
Names of participants in an audioconference appear on a web page, and automatically highlight when that person speaks.
Incoming faxes are intercepted, converted to GIF and stored on a web page. Email or voicemail is sent to the user.
An audioserver provides the voice of a lecture, and a web browser provides the slides. They are interlinked, so that students can pause, rewind or fast forward slides and accompanying audio. Audio is sent over the telephone.